Contact Icons Genesis

FAQ

How long does an order take?


Most orders are carefully prepared and shipped within 3–5 business days. Larger iconostases or personalized orders may require additional time — we'll notify you promptly if that applies.

Do you make custom orders?


Yes. Many of our icons can be customized to your preferences. Contact us with details and we'll guide you through the process.

Where do you ship?


Worldwide, using FedEx and other trusted carriers. See our full Shipping Policy for estimated delivery times by destination.

Can I return an icon?


Most handmade/personalized icons are exempt from the EU right of withdrawal, but we review every case individually. See our Refund Policy for details.